Refund & Billing Policy

1. Fixed-Scope Project Work (Web Engineering & Design)

For custom website development, portal architecture, and UI/UX design engagements:

• Discovery & Mobilization Deposits: Initial project deposits cover architecture discovery, sprint planning, and dedicated engineering resource allocation. Once discovery work or sprint execution has commenced, initial deposits are non-refundable.
• Milestone Payments: Milestone payments are tied to explicit deliverable sign-offs defined in the signed Statement of Work. Once a project phase is reviewed, accepted, or approved by the client, the corresponding milestone payment is non-refundable.
• Early Project Termination: If a client elects to terminate a project prior to completion, the client will be invoiced only for actual engineering hours and completed deliverables accrued up to the written date of termination. Any unearned prepaid balances will be refunded within 14 business days.

2. Monthly Retainer Engagements (SEO, Paid Media & Content)

Ongoing digital marketing, SEO, and paid advertising management services are billed on a recurring monthly retainer basis in advance of the service cycle:

• Retainer fees cover dedicated strategist time, continuous monitoring, and ongoing optimization. Retainer fees for the active billing cycle are non-refundable once work has commenced.
• Cancellation: Clients may cancel monthly retainers at any time with a 30-day written notice. Services will continue through the end of the paid billing period, and no further charges will be incurred.
• Ad Spend: Direct media advertising spend (paid directly to advertising platforms such as Google Ads, Meta Ads, or Microsoft Ads) is non-refundable by GlowPath Ventures.

3. Printer & Technical Support Services

For printer troubleshooting, remote diagnostics, and support sessions:

• Service fees cover expert technician labor, diagnostic analysis, and configuration time.
• If our technicians are unable to establish root cause or diagnose a reported software configuration issue, a full or prorated refund will be evaluated on a case-by-case basis by management.
• Hardware equipment or replacement part purchases are subject to the original equipment manufacturer warranty and return policies.

4. Billing Discrepancies & Processing Errors

If you believe you have been charged in error (such as a duplicate transaction), please notify our accounting department within 30 calendar days of the transaction date. Verified billing errors will be promptly refunded 100% via the original method of payment within 5 to 7 business days.

5. How to Request Billing Support

To request a refund or discuss an invoice, please submit a written request to our billing desk: